Brand New Equipment/Products (New in wrapper)
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You have 14 days to ship any unwanted item(s) back to us after the first attempted delivery date by our courier.
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Please take reasonable care of the item(s) while in your possession.
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We kindly request that all item(s) be returned in their original and new condition so that we can restock and resell them.
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If possible please do not break any seals or allow for any marks and/or damage to the original packaging.
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Securely package your goods when returning them so there is no damage in transit.
Fault Goods
As all manufacturers have different conditions, protocols and procedures when dealing with Fault-claims, we have outlined our faulty-returns procedure below as a general guideline for the quickest and best resolution:
- Please consider if the fault or defect has been generated through normal use as we are unable to accept a return of products damaged or faulty as a result of improper use.
- To return a product that has developed a fault within the warranty period (i.e. normally 12 months or unless stated otherwise).
- In most cases the manufacturer will require the product back for the fault inspection, and determine the outcome in accordance with their warranty terms.
- Manufacturers will repair or replace the faulty part, or may even exchange the item (at similar value) if it is found to be beyond economical repair.
- If the fault is verified by the manufacturer a free return delivery will be arranged back to you.
- If there is a manufacturer delay in completing the return, due to shortage of parts or further investigation needed, we will keep you regularly informed on the claim progress, and the warranty of that item will be automatically extended in the relative time.
- Goods found to be non-faulty or not having a manufacturing-fault will have the warranty claim voided and the goods sent back in their current condition.
Please note: In the event when a product cannot be repaired or replaced, the manufacturer (in accordance to the manufacturers terms that are in-line with the consumer rights) - you will have a choice to opt-in for a replacement item offered by the manufacturer (of a similar value) - or we may offer you STORE CREDIT for value of the item. Unfortunately, this is determined by the manufacturer and its warranty terms. Only under certain special circumstances will we be able to offer a refund against faulty items when a resolution may not be reasonable or available.
All items that are claimed under warranty will from that point only carry the remaining period of warranty (i.e. from the date of original purchase). To avoid any doubt, any warranty claimed item (those exchanged, swapped, and/or purchased via Store Credit as an outcome of a warranty claim) - will only carry a warranty period of the remainder of its original items warranty period.
For example: if an item with a 12 month warranty has been claimed and replacement was offered, then this replacement will only carry over the balance of 9 months Warranty, and NOT a whole new 12 months of warranty.
Please contact us if you feel anything is unclear, or if you require more information.
All products carry a manufacture warranty, if there is a problem with the manufacturers warranty period, we will assist to do everything we can in resolving the situation. When there has been a fault with a product, we need to send the product
Discount UK Golf will honour all faulty-item claims under and/or subject to Manufacturers' Standard Warranty Terms. This means that each item will fall under a separate warranty policy set out, determined and managed entirely by the manufacturer of the product - and not GolfOnline. Our responsibility is to assist with the best and quickest resolution for the consumer. In nearly all cases we will endeavour to repair/replace as per the guidelines set under the Consumer Rights Act 2015. If a like for like replacement is unavailable then the manufacturer may exchange it with a newer or similar model at no extra-cost to you. However if you are not happy with the replacement then in some cases and within reason we will allow you to exchange with an alternative product of equivalent retail cost (or you may wish to pay a difference on more expensive items). In all such cases when a replacement has been delivered - this replacement/repaired item will now carry only a 3 month warranty period or a balance of the original item's warranty period (whichever is greater). This means that you will not be able to make infinite number of claims against faults - as you will not receive a NEW 12 month warranty on the replacement or repaired item(s). All purchases are covered for a maximum of 12 months warranty (unless stated otherwise).
Shipping charges are responsible of the customer unless agreed from Discount UK Golf.
When returning your items, please include a note explaining the reason for the reason and a copy of the original order from ourselves.
Please return all items to:
Discount UK Golf
Unit 8
Arlington Court
Silverdale
ST5 6SS
The goods must be returned within 14 days from signing for the goods in order to receive a refund - Please note we do not accept returns for any custom fit items unless they are faulty when delivered.
Refunds are processed within 2-5 days after we receive and process your return.
Cancelling Your Order
You have the right to cancel your order within 14 working days, beginning on the day after you receive your goods for a full cash refund, otherwise you will receive a gift certificate to the same value of the goods returned. If the goods have already been despatched they must be returned to us in an unused condition. To cancel an order please contact our support team.
